I got up this morning to a problem that every human being confronts at one time or another: My time and energy are limited, and I can’t meet the demands that I’m facing right now. I think that the answer spelled out in the headline applies, not just to my immediate dilemma, but to any situation where the stakes are high. Let me begin with the problem, and derive what I think is the solution.
When I got up, I felt the hopelessness and dread that stem from a truly unmanageable workload. It’s unmanageable for several reasons:
1. There’s more than anyone can do in 40 hours a week. I’d be happy to do overtime, but…
2. I’m often in a situation where I’m facing deadlines for multiple, different mission-critical projects. This week, for example, I had to burn 110 data CDs for testing this weekend. At the same time, I needed to translate, index, post and log several data items for analysis — again, this weekend. None of this was optional — if I didn’t get to any one of these tasks, we would be looking at a schedule slip that we can’t afford. So it’s not enough for me to work overtime, since it’s literally impossible to do crucial tasks simultaneously when they have the same deadline.
3. The work requires total precision and unflagging attention. I can’t do it effectively when I’m exhausted, hungry, or depressed; I’m human, too, and I find it demoralizing to respond to constant nervous status inquiries from people who don’t understand the dimensions of my workload.
4. Other people depend on my work getting done quickly and accurately — if I don’t post data, others can’t perform analysis on it, and the program will miss crucial deadlines. If the data I post is corrupted or hard to locate, the engineers will waste precious hours restoring it or simply looking for it. In other words, if I fall behind, that places the whole program at risk.
5. If I defer routine tasks like training, eventually crises will erupt that will — yes — waste precious time and resources. Therefore I need to spend several hours a week tending to administrative tasks that aren’t, in the moment, mission critical.
6. My work requires an unusual level of conscientiousness. If I feel hopeless and stop caring — even just a little bit at the end of a long day or on a Friday — I risk making a critical mistake.
So, what to do? In the past, my solution has always been the one espoused by Boxer, the faithful draft horse from Orwell’s Animal Farm: I will work harder. I will get up earlier and stay later. Through sheer force of will, I will be perfect. Program and functional management, God bless ’em, have been quick to enforce this ethic whenever they think I might be slipping.
There’s just one problem with that. When Boxer’s health breaks — and it does break — the pigs send him to the knacker, and he’s made into glue. The farm loses Boxer, and Boxer loses everything.
My old answer is the wrong one, then. I think that my experience with climbing provides a better one: Turn away from what I think should be and face what is. When I’m climbing or belaying, I can’t afford to fool myself about my limits. If I don’t understand a belay technique and let my partner climb anyway, he could be seriously injured or killed. If I’m tired, distracted, or dehydrated, I need to look realistically at the extent of my impairment and do whatever I have to do — including refusing to climb or belay — to keep myself and my partner safe. A good climber is not someone who can scale a 5.12 with ease. A good climber is levelheaded, systematic, and, above all, realistic about her limits. A dangerous climber bluffs, brags, or refuses to acknowledge her own failings. She pretends to be perfectly skilled, fit and attentive, and thereby places her own life and others’ at risk. Pride — the kind that would lead me to overestimate my abilities or ignore my physical condition — has no place in an activity that involves risk.
You may ask, how does this apply to my life as a cubicle jockey? For one thing, my life is at stake. Also, the program has no margin for failure — if I make a horrible mistake or cause delays, it could cost the company a sum of money that I hate to contemplate.
Work differs from climbing in one crucial respect, however. Good climbers are swift to acknowledge and adapt to a partner’s limits, since no one wants to hang from a sheer cliff wall with no one on belay. Business tends to be more shortsighted. When time is short and profits and lives are at stake, management will reward me for ratcheting up the pressure on myself and refusing to accept limits. Until, of course, I reach a hard limit and break. Then they’ll just discard me and reach for someone who is still fresh. Unfair though it may be, it’s ultimately up to me to think for myself and for the program, and to call a halt to an untenable situation.
Starting Monday, then, I will turn away from the vision of myself as the perfect, tireless emplyee. I will go in an hour early and take a clear-eyed look at my workload and at my own individual, human limits. I will set up meetings with functional and program management, and I will communicate the facts clearly and dispassionately. I will spell out the consequences to the program if management ignores the problem and deprives me of the resources I need to solve it. I will document each conversation in writing, and take it up the chain of command if necessary. If my immediate bosses don’t see the problem, I suspect — I know — that upper management will.
It’s going to be hard, but it’s the only way.
Love to all.